Q: What is iwi life?

iwi life is an algae farming company pursuing the goal of meeting the nutritional needs of a growing human race. With the global population set to reach 10 billion people by 2050, our current methods of farming, fishing, supplementing, and snacking simply cannot meet the needs of a human family so large. We embrace radical new ideas about what farming looks like and where critical nutrients can grow. Our first step is true omega-3 made by algae. We can’t wait to share our next ideas.

Q: Where can I buy iwi life products?

iwi life products are sold nationwide at specialty stores like Whole Foods Market, Sprouts, Vitamin Shoppe, and independent health food stores, and you can also purchase them online through this website or on Amazon.com!

Q: What is CashBack?

CashBack is a service where iwi life rewards shoppers with money for making purchases at iwilife.com. After a qualifying purchase you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. You can redeem your CashBack as either a virtual Visa card or a merchant gift card.

Question 1

What is iwi life?

Accepted Answer

iwi life is an algae farming company pursuing the goal of meeting the nutritional needs of a growing human race. With the global population set to reach 10 billion people by 2050, our current methods of farming, fishing, supplementing, and snacking simply cannot meet the needs of a human family so large. We embrace radical new ideas about what farming looks like and where critical nutrients can grow. Our first step is true omega-3 made by algae. We can’t wait to share our next ideas.

Question 2

Where can I buy iwi life products?

Accepted Answer

iwi life products are sold nationwide at specialty stores like Whole Foods Market, Sprouts, Vitamin Shoppe, and independent health food stores, and you can also purchase them online through this website or on Amazon.com!

Question 3

Which payment methods are accepted?

Accepted Answer

On this website, you can pay using credit cards (Visa, Mastercard, American-Express, Discover, Diners Club) or apps like Apple Pay, Google Pay, and PayPal.

Question 4

How does Shop Pay work?

Accepted Answer

Shop Pay is a free service that allows pay in full or choose a flexible payment plan with Shop Pay. Learn more*

Choose Shop Pay at checkout to support carbon removal projects at no extra cost.

Find the full terms of use at https://shop.app/terms-of-service.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).
Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

Question 5

What is CashBack?

Accepted Answer

CashBack is a service where iwi life rewards shoppers with money for making purchases at iwilife.com.

After a qualifying purchase you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. You can redeem your CashBack as either a virtual Visa card or a merchant gift card.

Question 6

Why is there a holding period to receive my CashBack?

Accepted Answer

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is a 30-day holding period.

Question 7

What is the cost of shipping?

Accepted Answer

iwi life offers free shipping on any subscription or every order over $50

Question 8

Do you ship outside the United States?

Accepted Answer

At this time, we ship to the U.S. only. If you live outside of North America, you may be able to purchase iwi on iHerb.com to receive shipping to your country. Visit www.iherb.com to check availability.

Question 9

What if my package is damaged or missing?

Accepted Answer

We work hard to ensure the highest quality standards for each order. Sometimes even with our best efforts, the unexpected happens! If you receive an order which is damaged, or if your order does not arrive, please contact our Customer Success team here: https://iwilife.com/pages/contact-us or send us an email to info@iwilife.com

Question 10

How long will it take to receive my order?

Accepted Answer

Please allow 6-8 business days for delivery.

Question 11

What shipping carriers do you use?

Accepted Answer

Your iwi order will be shipped via the U.S. Postal Service.

Question 12

How can I track my order?

Accepted Answer

After your order is processed, you will receive an email confirmation which includes your tracking information. Also, you can track all your orders here.

Question 13

Shipping Terms and Conditions

Accepted Answer

Please allow 6-8 business days for your delivery via the U.S.Postal Service. Keep in mind that any discrepancies in payment or billing/shipping information can result in delays, and that transit and delivery time may be extended due to inclement weather or general carrier delays/issues. As much as we’d love to, iwi cannot guarantee a delivery date--you can avoid running out by subscribing (link) to regular deliveries of your favorite iwi formulas!

Question 14

What is iwi life’s return policy?

Accepted Answer

We are so confident that you will love your results from iwi life algae Omega-3 products that we offer a Happiness Guarantee at iwilife.com: if at any point you feel unsatisfied, contact us for a full refund. Really!

Question 15

What is iwi life's Happiness Guarantee?

Accepted Answer

If you're not satisfied with your iwilife.com purchase for any reason, we offer you a full refund up to six months from the date of purchase. Note that if you purchase your product from another retailer other than iwilife.com, you will need to contact that retailer for their refund policy. However, iwilife.com will offer you a replacement product of equivalent value for up to six months post purchase with valid proof of purchase.

Question 16

How do I make a return?

Accepted Answer

Return Form

Question 17

How will I receive my refund?

Accepted Answer

Reimbursement of funds will be allocated back to the original form of payment used for purchase (within 2-3 business days?).

Question 18

Will my reward points be affected?

Accepted Answer

After your return is completed, any rewards points you used towards that purchase will be automatically refunded to your account.

Question 19

Return Terms and Conditions

Accepted Answer

We offer you a full refund up to six months from the date of purchase at iwilife.com.

Refunds will be processed back to the original payment method.

Large orders of +10 unopened products, can be refunded after the 60 days window at 50% of their original value

To start a return, fill this form.

Question 20

I’m having trouble logging in.

Accepted Answer

Click here to access your account. We offer a login system that will allow you login without any password. If you are still having issues, please go to: https://iwilife.com/account/login?status=off

Question 21

How can I reset my password?

Accepted Answer

You don't need a passoword to login in our store. Just click here and enter your email address. After few seconds, you will get a 4-digit code by email to access your account.

Question 22

How do I update my shipping and/or billing information?

Accepted Answer

It’s easy! Just log in to your iwi life account.

Click “View Addresses” and then “Edit” to update your details.

Question 23

What are EPA & DHA? I see them mentioned a lot.

Accepted Answer

EPA and DHA are both omega-3 fatty acids--some of the most well-known and sought-after “good fats”. There is ample published human science demonstrating that adequate levels of omega-3 in the body support healthy joints, cardiovascular wellness, balanced mood, and a healthy inflammatory response.

Plant sources of omega-3 actually contain a short-chain fatty acid called ALA which your body would have to convert into true EPA and DHA.

iwi is unique: we provide true EPA and DHA from algae so that your body gets what it needs and you don’t have to compromise.

Question 24

Is iwi third party tested?

Accepted Answer

Yes! Each lot of iwi algae oil is tested three times: once at our own farm, once by a 3rd-party laboratory, and again when the oil is being encapsulated. This ensures quality and safety.In terms of efficacy, iwi algae oil has also been 3rd-party tested in human clinical studies to demonstrate that it works! You can find the results here https://iwilife.com/pages/science .

Question 25

Is iwi FDA approved?

Accepted Answer

In the United States, the FDA does not approve any supplement, since supplements are legally neither food nor drugs, which the FDA regulates. However, the FDA does inspect facilities where supplements are manufactured, and iwi is produced in FDA-inspected facilities which have attained cGMP status. We also register our ingredients with the FDA per regulatory guidelines.

Question 26

Is iwi made in America?

Accepted Answer

Yes! Our algae farms are located in Texas & New Mexico, and the algae oil is encapsulated in California.

Question 27

Have you done clinical studies?

Accepted Answer

Yes! iwi’s unique algae oil has indeed been the subject of multiple human clinical trials conducted by independent contract research organizations.
You can view the results of a study showing our higher bioavailability here https://lipidworld.biomedcentral.com/articles/10.1186/1476-511X-12-102. This was conducted by MPS in Hamburg, Germany.
A study demonstrating iwi’s benefit to cholesterol health was conducted by RDC Global in Brisbane, Australia (https://www.mdpi.com/2072-6643/12/6/1869).

Additionally, our products have been validated by external certified laboratories, primarily Eurofins Product Testing Services.

Question 28

Can I take chia, ahiflower, or flax seeds to get my daily Omega-3s?

Accepted Answer

We hear you--you have a commitment to a plant-based diet and you don’t want to compromise. Until now, you had to settle--no more!Here’s the scoop. Flax and chia seeds contain ALA, a short-chain omega-3 “precursor” fat. Your body can’t use short-chain fatty acids and has to convert them to long chain fatty acids (which is what true omega-3 EPA and DHA are). Unfortunately, the body is not really great at converting it. Some researchers estimate that as little as 1% of the plant fat ALA is converted into the DHA and EPA that your body requires…meaning you’d need to eat 300 tablespoons of ground flax seeds to get the same amount of DHA and EPA in your bloodstream as you’d get from just 2 capsules of iwi Omega-3.Recently, another plant source of omega-3 has hit the market--ahiflower. Unfortunately, ahiflower also does not contain true, pre-formed EPA or DHA, but another “precursor” fat called SDA. In addition, the environmental benefits of sustainably farmed algae outweigh any traditionally-farmed plant, so iwi leads the way for conscious consumers.

Question 29

What fertilizers do you use on your farms?

Accepted Answer

Because we grow our algae in open-air ponds with water from underground aquifers that is high in salt and minerals, we don’t need to do too much to help this tiny power plant grow: nannochloropsis algae mainly wants sunlight (our farms are in West Texas and Southern New Mexico! Check!), carbon dioxide (plenty in the air! Check!), and a few key nutrients that all vegetables want when they’re growing: nitrogen, phosphate, and iron. We don’t need to use pesticides, herbicides, or any other harmful chemicals.

Question 30

Are your products vegan?

Accepted Answer

Yes! We are proud to say that our products are vegan, non-GMO, and gluten-free.

Question 31

Does your product include sorbitol or carrageenan?

Accepted Answer

Many consumers have become concerned about carrageenan, a compound made from Irish Sea Moss. The confusion stems from a different compound, poligeenan, which is used in lab experiments to create digestive issues and which used to be called “degraded carrageenan.” They are two different compounds. Carrageenan has been shown to be safe: it is approved as a food ingredient both in the U.S. and Europe. We feel confident based on the science that carrageenan is a safe ingredient.Currently, sorbitol and carrageenan are the best options to make vegan capsules which will hold our potent algae oil. Our scientists are always on the lookout for new ideas and ingredients, and we always strive to improve and produce the highest-quality supplements.

Question 32

Do your products contain cholesterol?

Accepted Answer

Yes! It may sound confusing because most of us were taught that plants never contain cholesterol, but the fact is that all algae produce a small amount of “good” cholesterol. You’d get some of this same good cholesterol by eating nori rolls or seaweed salad!

Question 33

Do your products contain allergens?

Accepted Answer

Our products do not contain any of the following known allergens:

Soy, dairy products, nuts, yeast, wheat, pollen, gelatin, sugar, shellfish. People with iodine intolerance should not take our products, and we encourage everyone to consult with your healthcare provider before introducing iwi or any new supplement into your daily routine.

Question 34

Do your products contain soy?

Accepted Answer

No; our products are made without soy.

Question 35

Are you trying to replace fish and krill oil?

Accepted Answer

With 18 million customers (and growing!) per year purchasing fish oil and krill oil supplements, our oceans and fisheries alone simply cannot keep up with the demand--we need more options. Our bodies need omega-3 to function, and we can’t depend on poorly-converted flax and chia seed oils to provide adequate nourishment for our hearts and brains. iwi algae oil provides the true EPA and DHA your body requires in a unique form that is much more bioavailable to your body, so you don’t have to compromise your health in order to support a more sustainable choice!

Question 36

Are the Omega 6, Omega 7, Omega 9, Polar Lipids, and Chlorophyll added ingredients? If so, what is the source?

Accepted Answer

Just when you thought algae couldn’t get any cooler, it does. iwi’s algae contains all of those valuable ingredients, naturally! No need to add them in.

Question 37

Can I combine different products?

Accepted Answer

Absolutely! We always recommend consulting with your healthcare provider before adding any supplement or over-the-counter medication to your daily routine, especially if you have specific health concerns. Many of our customers love to stack their iwi formulas, knowing that they get even more precious omega-3 by taking an iwi multivitamin, their daily omega-3, and a specialty formula for eye or joint wellness.

Question 38

Which products should I take?

Accepted Answer

Take our quiz to find your perfect fit quiz

Question 39

How long before iwi starts working?

Accepted Answer

Every person is different, and results depend upon so many factors--daily diet, level of exercise, stress level, sleep habits, genetic profile, and more. In our human clinical trials, most participants noticed changes at the 2 month mark.

Question 40

When should I take iwi?

Accepted Answer

The short answer is, whenever you will remember to consistently take it! The longer answer is, many customers find that they can enjoy the benefits of their iwi formulas the most when they take their softgels with breakfast. A full meal helps your body utilize the nutrients in the product, and you’ll set yourself up with optimal nutrition for your day.

Question 41

Can I take iwi with other vitamins and supplements?

Accepted Answer

iwi compliments any supplement routine by providing much-needed EPA and DHA omega-3, along with other beneficial nutrients. As with any supplement, we recommend consulting with your healthcare provider or pharmacist before incorporating iwi into your daily routine just to make sure that these formulas are a good fit for you.

Question 42

Does iwi have any flavor or taste?

Accepted Answer

iwi softgels have a slightly sweet smell. Over time, the “ocean” smell of the algae may become detectable, but not overwhelming. There is not a strong taste when you swallow the softgels.

Question 43

How should I store iwi?

Accepted Answer

High humidity environments could soften the gel caps, so we recommend storing your bottle of iwi in a dry, cool place and making sure the lid is properly closed. .

Question 44

How big are the softgels?

Accepted Answer

Omega-3, EPA, DHA, Joint; 1 inch

Minis, Women’s multi, Men’s multi; ½ inch

Question 45

Who should take iwi Omega-3?

Accepted Answer

We think everyone should take Omega-3s! Studies have shown that people from every age group can benefit from these essential nutrients, and that most of us don’t eat enough fatty fish each week to meet our minimum needs.

Question 46

Why does your product provide better Omega-3 absorption than other algae, fish or krill oils?

Accepted Answer

Research confirms it: the unique form of fat created by our algae is better absorbed by the human body than fish oil, krill oil, or even other types of algae--the most bioavailable form of omega-3 on the market! Here’s a video that explains why. If you’d like a not-so-heavy scientific reason why: the algae iwi grows, nannochloropsis, makes omega-3 fat when it’s happy and well-fed, so the form of omega-3 it is creating is for structure, not storage--and that’s what we want omega-3 for, too!The form of omega-3 made by other types of algae is produced when the algae are stressed, and so they create a form of fat for storage. Fish eat those algae and want to store the fat, too, so when we take fish oil, it is in a “storage fat” form.Here’s the slightly deeper science: iwi grows nannochloropsis algae, which is one of the (less common) algae species that photosynthesize. Because they can make their own food with sunlight, they are happy and well-fed, producing fat in what is known as the polar lipid form. This is pretty rare in nature! This form of fat is significantly better absorbed by the human body because it is essentially both fat- and water-soluble, and it means you can take fewer milligrams to get the results you want.Krill store omega-3s as phospholipids, which are better absorbed by the human body, but still not as well as polar lipids, so you don’t get the benefit of all the milligrams listed on that supplement label.FIsh store omega-3s as triglycerides--that “storage fat” that we mentioned earlier--and you absorb even less of it into your bloodstream, meaning those high milligrams on the label don’t all make it into your cells.

Question 47

Why is your dosage so low compared to other Omega-3s?

Accepted Answer

Because fish oil and krill oil are less bioavailable than iwi algae oil, higher milligram amounts are needed to achieve the absorption you need. Almega®PL is clinically proven to absorb 130% better than fish oil and 50% better than krill oil.

Question 48

What is the Subscribe & Save program?

Accepted Answer

Our Subscribe & Save program is the most convenient way for you to get your favorite products delivered to you on a regular schedule, and always get 30% off and FREE shipping.

Question 49

How do I join?

Accepted Answer

When you are shopping on iwilife.com, you can choose to receive a one-time shipment of your favorite iwi products, or “Subscribe & Save” so that you can lock in savings and never run out again. You’ll be walked through the remaining steps at checkout.

Question 50

Can I make changes to my order?

Accepted Answer

Absolutely! Up to 3 days before a shipment, you can easily modify any upcoming order—including skipping an order, delaying an order, or changing your shipping address—by visiting the “Manage Subscriptions” section within My Account.

Question 51

How do I skip a delivery?

Accepted Answer

Need to skip this month’s delivery? No problem. Visit the “Manage Subscriptions” section within the My Account, and click on “Skip Shipment” to skip, and you’ll receive your regular shipment of your favorite iwi products on your regular schedule, next month.

Question 52

Can I cancel any time?

Accepted Answer

Of course! iwi products are available at retail locations nationwide, including Whole Foods Market, Sprouts Farmers Market, and Vitamin Shoppe. If it’s more convenient to grab your favorite formulas while you’re out and about, you can always cancel your subscription (or skip a month). To cancel, simply visit the “Manage Subscriptions” section within the My Account, and click on “Cancel Subscription”.

Question 53

What kind of subscription does iwi offer?

Accepted Answer

You can choose to receive a one-month supply in our standard bottle of your favorite iwi formula every 30 days, or an eco-friendly paper pouch every 60 days.

Question 54

What products are eligible for a subscription?

Accepted Answer

All of our iwi products can be delivered to you via “Subscribe & Save”! One less task on your to-do list.

Question 55

How do I change my order date?

Accepted Answer

Subscription renewals can be skipped anytime you wish by logging in to your iwi account.

Question 56

How can I update my payment method?

Accepted Answer

You can change your payment method at any time by logging into your iwi account here and go to Manage Subscriptions,” then “Billing Information,” “Payment Processor,” and entering updated payment information.

Question 57

Can I add items to my next order with an existing subscription?

Accepted Answer

Absolutely! Just log into your iwi account here, click “Manage Subscriptions,” then “Edit” and select the additional formulas you’d like to add.

Question 58

How does the iwi Rewards Program work?

Accepted Answer

The iwi Rewards program is free to join. You’ll earn a point for every dollar you spend, along with exclusive rewards and bonuses. You can join here: iwi Rewards. In addition to earning points for the iwi products you love, you can quickly grow your points balance by writing reviews, uploading your photos, and more!

Question 59

Do my points expire?

Accepted Answer

iwi Rewards points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Question 60

How do I use my points to redeem rewards?

Accepted Answer

Redeeming your points is easy! Just log into your account on iwilife.com and click “My Rewards.” You can choose to redeem now for an order in your online cart and see more ways to earn points.

Question 61

If I buy a product using points and return it, will I get my points back?

Accepted Answer

Yes; after you complete a return, your points will automatically be refunded to your account.

Question 62

Can I redeem my points on a subscription order?

Accepted Answer

Yes, you can! When you redeem your points here, you can use your discount on a one-time order or on your next subscription shipment.

Question 63

What is the iwi Referral Program?

Accepted Answer

If you’ve already been taking and loving iwi, you could turn that enthusiasm into commission by joining our Referral Program! When you sign up, you’ll create an exclusive referral code that will give your friends & family 20% off on their first purchase on iwilife.com, and you’ll earn 10% commission on each order they place--forever! This program is for regular folks--you don’t have to be a social media influencer.

Question 64

Who can join the iwi Referral Program?

Accepted Answer

This program is open to people over the age of 18. We’re currently accepting applications from US residents!

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