How can we help?

Search our products, how to buy them, and more about iwi.

general

shopping
What is iwi life?

iwi is an algae farming company pursuing the goal of meeting the nutritional needs of a growing human race. With the global population set to reach 10 billion people by 2050, our current methods of farming, fishing, supplementing, and snacking simply cannot meet the needs of a human family so large. We embrace radical new ideas about what farming looks like and where critical nutrients can grow. Our first step is  true omega-3 made by algae. We can’t wait to share our next ideas.

Where can I buy iwi life products?

iwi products are sold nationwide at specialty stores like Whole Foods Market, Sprouts, Vitamin Shoppe, and independent health food stores, and you can also purchase them online through this website or on Amazon.com!

Which payment methods are accepted?

On this website, you can pay using credit cards (Visa, Mastercard, American-Express, Discover, Diners Club) or apps like Apple Pay, Google Pay, and PayPal. We also offer installment payments via Shop Pay.

How does Shop Pay work?

Shop Pay is a free service that allows you to split the cost of your purchase into 4 equal installment payments at 0% interest, with no additional hidden fees or even late fees. 

Find the full terms of use at https://shop.app/terms-of-service

shipping
What is the cost of shipping?

iwi life offers free shipping on every order-no minimum order required! 

What is EcoCart?

Learn more about EcoCart here:

https://iwilife.com/pages/carbon-neutral-iwi 

Do you ship outside the United States?

At this time, we ship to the U.S. only. If you live outside of North America, you may be able to purchase iwi on iHerb.com to receive shipping to your country. Visit www.iherb.com to check availability.

What if my package is damaged or missing?

We work hard to ensure the highest quality standards for each order. Sometimes even with our best efforts, the unexpected happens! If you receive an order which is damaged, or if your order does not arrive, please contact our Customer Success team here: https://iwilife.com/pages/contact-us or send us an email to info@iwilife.com 

How long will it take to receive my order?

Please allow 6-8 business days for delivery.

What shipping carriers do you use?

Your iwi order will be shipped via the U.S. Postal Service.

How can I track my order?

After your order is processed, you will receive an email confirmation which includes your tracking information. Also, you can track all your orders here.

Shipping Terms and Conditions

Please allow 6-8 business days for your delivery via the U.S.Postal Service. Keep in mind that any discrepancies in payment or billing/shipping information can result in delays, and that transit and delivery time may be extended due to inclement weather or general carrier delays/issues. As much as we’d love to, iwi cannot guarantee a delivery date--you can avoid running out by subscribing (link) to regular deliveries of your favorite iwi formulas!

returns
What is iwi life’s return policy?

We are so confident that you will love your results from iwi algae Omega-3 products that we offer a Happiness Guarantee: if at any point you feel unsatisfied, contact us for a full refund. Really!

How do I make a return?
How will I receive my refund?

Reimbursement of funds will be allocated back to the original form of payment used for purchase (within 2-3 business days?).

Will my reward points be affected?

After your return is completed, any rewards points you used towards that purchase will be automatically refunded to your account.

Return Terms and Conditions

We offer a Lifetime Happiness Guarantee: if at any point you feel unsatisfied, contact us for a full refund.

Refunds will be processed back to the original payment method. 

Large orders of +10 unopened products, can be refunded after the 60 days window at 50% of their original value

To start a return, fill this form.

account
I’m having trouble logging in.

Click here to access your account. We offer a login system that will allow you login without any paswword. If you are still having issues, please click here.

How can I reset my password?

You don't need a passoword to login in our store. Just click here and enter your email address. After few seconds, you will get a 4-digit code by email to access your account.

How do I update my shipping and/or billing information?

It’s easy! Just log in to your iwi account - https://iwilife.com/account/login

Click “View Addresses” and then “Edit” to update your details. 

product

making our products
What are EPA & DHA? I see them mentioned a lot.

EPA and DHA are both omega-3 fatty acids--some of the most well-known and sought-after “good fats”. There is ample published human science demonstrating that adequate levels of omega-3 in the body support healthy joints, cardiovascular wellness, balanced mood, and a healthy inflammatory response.

Plant sources of omega-3 actually contain a short-chain fatty acid called ALA which your body would have to convert into true EPA and DHA.

iwi is unique: we provide true EPA and DHA from algae so that your body gets what it needs and you don’t have to compromise.

Is iwi third party tested?

Yes! Each lot of iwi algae oil is tested three times: once at our own farm, once by a 3rd-party laboratory, and again when the oil is being encapsulated. This ensures quality and safety.In terms of efficacy, iwi algae oil has also been 3rd-party tested in human clinical studies to demonstrate that it works! You can find the results here https://iwilife.com/pages/science .

Is iwi FDA approved?

In the United States, the FDA does not approve any supplement, since supplements are legally neither food nor drugs, which the FDA regulates. However, the FDA does inspect facilities where supplements are manufactured, and iwi is produced in FDA-inspected facilities which have attained cGMP status. We also register our ingredients with the FDA per regulatory guidelines.

Is iwi made in America?

Yes! Our algae farms are located in Texas & New Mexico, and the algae oil is encapsulated in California.

Have you done clinical studies?

Yes! iwi’s unique algae oil has indeed been the subject of multiple human clinical trials conducted by independent contract research organizations.
You can view the results of a study showing our higher bioavailability here https://lipidworld.biomedcentral.com/articles/10.1186/1476-511X-12-102. This was conducted by MPS in Hamburg, Germany.
A study demonstrating iwi’s benefit to cholesterol health was conducted by RDC Global in Brisbane, Australia (https://www.mdpi.com/2072-6643/12/6/1869).

Additionally, our products have been validated by external certified laboratories, primarily Eurofins Product Testing Services.

Can I take chia, ahiflower, or flax seeds to get my daily Omega-3s?

We hear you--you have a commitment to a plant-based diet and you don’t want to compromise. Until now, you had to settle--no more!Here’s the scoop. Flax and chia seeds contain ALA, a short-chain omega-3 “precursor” fat. Your body can’t use short-chain fatty acids and has to convert them to long chain fatty acids (which is what true omega-3 EPA and DHA are). Unfortunately, the body is not really great at converting it. Some researchers estimate that as little as 1% of the plant fat ALA is converted into the DHA and EPA that your body requires…meaning you’d need to eat 300 tablespoons of ground flax seeds to get the same amount of DHA and EPA in your bloodstream as you’d get from just 2 capsules of iwi Omega-3.Recently, another plant source of omega-3 has hit the market--ahiflower. Unfortunately, ahiflower also does not contain true, pre-formed EPA or DHA, but another “precursor” fat called SDA. In addition, the environmental benefits of sustainably farmed algae outweigh any traditionally-farmed plant, so iwi leads the way for conscious consumers.

What fertilizers do you use on your farms?

Because we grow our algae in open-air ponds with water from underground aquifers that is high in salt and minerals, we don’t need to do too much to help this tiny power plant grow: nannochloropsis algae mainly wants sunlight (our farms are in West Texas and Southern New Mexico! Check!), carbon dioxide (plenty in the air! Check!), and a few key nutrients that all vegetables want when they’re growing: nitrogen, phosphate, and iron. We don’t need to use pesticides, herbicides, or any other harmful chemicals. 

Are your products vegan?

Yes! We are proud to say that our products are vegan, non-GMO, and gluten-free.

Does your product include sorbitol or carrageenan?

Many consumers have become concerned about carrageenan, a compound made from Irish Sea Moss. The confusion stems from a different compound, poligeenan, which is used in lab experiments to create digestive issues and which used to be called “degraded carrageenan.” They are two different compounds. Carrageenan has been shown to be safe: it is approved as a food ingredient both in the U.S. and Europe. We feel confident based on the science that carrageenan is a safe ingredient.Currently, sorbitol and carrageenan are the best options to make vegan capsules which will hold our potent algae oil. Our scientists are always on the lookout for new ideas and ingredients, and we always strive to improve and produce the highest-quality supplements.

Do your products contain cholesterol?

Yes! It may sound confusing because most of us were taught that plants never contain cholesterol, but the fact is that all algae produce a small amount of “good” cholesterol. You’d get some of this same good cholesterol by eating nori rolls or seaweed salad! 

Do your products contain allergens?

Our products do not contain any of the following known allergens:

Soy, dairy products, nuts, yeast, wheat, pollen, gelatin, sugar, shellfish. People with iodine intolerance should not take our products, and we encourage everyone to consult with your healthcare provider before introducing iwi or any new supplement into your daily routine. 

Do your products contain soy?

No; our products are made without soy.

Are you trying to replace fish and krill oil?

With 18 million customers (and growing!) per year purchasing fish oil and krill oil supplements, our oceans and fisheries alone simply cannot keep up with the demand--we need more options. Our bodies need omega-3 to function, and we can’t depend on poorly-converted flax and chia seed oils to provide adequate nourishment for our hearts and brains. iwi algae oil provides the true EPA and DHA your body requires in a unique form that is much more bioavailable to your body, so you don’t have to compromise your health in order to support a more sustainable choice! 

Are the Omega 6, Omega 7, Omega 9, Polar Lipids, and Chlorophyll added ingredients? If so, what is the source?

Just when you thought algae couldn’t get any cooler, it does. iwi’s algae contains all of those valuable ingredients, naturally! No need to add them in.

Can I combine different products?

Absolutely! We always recommend consulting with your healthcare provider before adding any supplement or over-the-counter medication to your daily routine, especially if you have specific health concerns. Many of our customers love to stack their iwi formulas, knowing that they get even more precious omega-3 by taking an iwi multivitamin, their daily omega-3, and a specialty formula for eye or joint wellness.

taking our products
Which products should I take?

Take our quiz to find your perfect fit quiz

How long before iwi starts working?

Every person is different, and results depend upon so many factors--daily diet, level of exercise, stress level, sleep habits, genetic profile, and more. In our human clinical trials, most participants noticed changes at the 2 month mark.

When should I take iwi?

The short answer is, whenever you will remember to consistently take it! The longer answer is, many customers find that they can enjoy the benefits of their iwi formulas the most when they take their softgels with breakfast. A full meal helps your body utilize the nutrients in the product, and you’ll set yourself up with optimal nutrition for your day.

Can I take iwi with other vitamins and supplements?

iwi compliments any supplement routine by providing much-needed EPA and DHA omega-3, along with other beneficial nutrients. As with any supplement, we recommend consulting with your healthcare provider or pharmacist before incorporating iwi into your daily routine just to make sure that these formulas are a good fit for you.

Does iwi have any flavor or taste?

iwi softgels have a slightly sweet smell. Over time, the “ocean” smell of the algae may become detectable, but not overwhelming. There is not a strong taste when you swallow the softgels.

How should I store iwi?

High humidity environments could soften the gel caps, so we recommend storing your bottle of iwi in a dry, cool place and making sure the lid is properly closed. .

How big are the softgels?

Omega-3, EPA, DHA, Joint; 1 inch

Minis, Women’s multi, Men’s multi;  ½ inch

Who should take iwi Omega-3?

We think everyone should take Omega-3s! Studies have shown that people from every age group can benefit from these essential nutrients, and that most of us don’t eat enough fatty fish each week to meet our minimum needs.

Why does your product provide better Omega-3 absorption than other algae, fish or krill oils?

Research confirms it: the unique form of fat created by our algae is better absorbed by the human body than fish oil, krill oil, or even other types of algae--the most bioavailable form of omega-3 on the market! Here’s a video that explains why. If you’d like a not-so-heavy scientific reason why: the algae iwi grows, nannochloropsis, makes omega-3 fat when it’s happy and well-fed, so the form of omega-3 it is creating is for structure, not storage--and that’s what we want omega-3 for, too!The form of omega-3 made by other types of algae is produced when the algae are stressed, and so they create a form of fat for storage. Fish eat those algae and want to store the fat, too, so when we take fish oil, it is in a “storage fat” form.Here’s the slightly deeper science: iwi grows nannochloropsis algae, which is one of the (less common) algae species that photosynthesize. Because they can make their own food with sunlight, they are happy and well-fed, producing fat in what is known as the polar lipid form. This is pretty rare in nature! This form of fat is significantly better absorbed by the human body because it is essentially both fat- and water-soluble, and it means you can take fewer milligrams to get the results you want.Krill store omega-3s as phospholipids, which are better absorbed by the human body, but still not as well as polar lipids, so you don’t get the benefit of all the milligrams listed on that supplement label.FIsh store omega-3s as triglycerides--that “storage fat” that we mentioned earlier--and you absorb even less of it into your bloodstream, meaning those high milligrams on the label don’t all make it into your cells. 

Why is your dosage so low compared to other Omega-3s?

Because fish oil and krill oil are less bioavailable than iwi algae oil, higher milligram amounts are needed to achieve the absorption you need. Almega®PL is clinically proven to absorb 130% better than fish oil and 50% better than krill oil.

subscriptions

subscriptions
What is the Subscribe & Save program?

Our Subscribe & Save program is the most convenient way for you to get your favorite products delivered to you on a regular schedule, and always get 25% off and FREE shipping.

How do I join?

When you are shopping on iwilife.com, you can choose to receive a one-time shipment of your favorite iwi products, or “Subscribe & Save” so that you can lock in savings and never run out again. You’ll be walked through the remaining steps at checkout.

Can I make changes to my order?

Absolutely! Up to 3 days before a shipment, you can easily modify any upcoming order—including skipping an order, delaying an order, or changing your shipping address—by visiting the “Manage Subscriptions” section within My Account.

How do I skip a delivery?

Need to skip this month’s delivery? No problem. Visit the “Manage Subscriptions” section within the My Account, and click on “Skip Shipment” to skip, and you’ll receive your regular shipment of your favorite iwi products on your regular schedule, next month.

Can I cancel any time?

Of course! iwi products are available at retail locations nationwide, including Whole Foods Market, Sprouts Farmers Market, and Vitamin Shoppe. If it’s more convenient to grab your favorite formulas while you’re out and about, you can always cancel your subscription (or skip a month). To cancel, simply visit the “Manage Subscriptions” section within the My Account, and click on “Cancel Subscription”.

What kind of subscription does iwi offer?

You can choose to receive a one-month supply in our standard bottle of your favorite iwi formula every 30 days, or an eco-friendly paper pouch every 60 days.

What products are eligible for a subscription?

All of our iwi products can be delivered to you via “Subscribe & Save”! One less task on your to-do list.

How do I change my order date?

Subscription renewals can be skipped anytime you wish by logging in to your iwi account.

How do I skip a shipment?

Subscription renewals can be skipped anytime you wish by logging in to your iwi account here. Later go to "Manage Subscriptions,” then “Edit,” and “Skip Shipment.” Easy!

How can I update my payment method?

You can change your payment method at any time by logging into your iwi account here and go to Manage Subscriptions,” then “Billing Information,” “Payment Processor,” and entering updated payment information.

Can I add items to my next order with an existing subscription?

Absolutely! Just log into your iwi account here, click “Manage Subscriptions,” then “Edit” and select the additional formulas you’d like to add. 

rewards

rewards program
How does the iwi Rewards Program work?

The iwi Rewards program is free to join. You’ll earn a point for every dollar you spend, along with exclusive rewards and bonuses. You can join here: iwi Rewards. In addition to earning points for the iwi products you love, you can quickly grow your points balance by writing reviews, uploading your photos, and more!

Do my points expire?

iwi Rewards points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

How do I use my points to redeem rewards?

Redeeming your points is easy! Just log into your account on iwilife.com and click “My Rewards.” You can choose to redeem now for an order in your online cart and see more ways to earn points.

If I buy a product using points and return it, will I get my points back?

Yes; after you complete a return, your points will automatically be refunded to your account.

Can I redeem my points on a subscription order?

Yes, you can! When you redeem your points here, you can use your discount on a one-time order or on your next subscription shipment.

partner with iwi

referral program
What is the iwi Referral Program?

If you’ve already been taking and loving iwi, you could turn that enthusiasm into commission by joining our Referral Program! When you sign up, you’ll create an exclusive referral code that will give your friends & family 20% off on their first purchase on iwilife.com, and you’ll earn 10% commission on each order they place--forever! This program is for regular folks--you don’t have to be a social media influencer. 

Who can join the iwi Referral Program?

This program is open to people over the age of 18. We’re currently     accepting applications from US residents!

How do I get paid for my sales?

When someone uses your referral code or link, commission is automatically added to your account. Once you’ve racked up $25 or more in commissions, you’ll receive a payment. To make Referral payments as easy as possible, we pay Referral commissions via PayPal, which is free and simple to use. Please make sure your PayPal email address is updated so that your payments make it to you!

When are commissions processed?

iwi Referral rewards are paid when you’ve accrued at least $25 in commissions, and are processed around the 15th of each month for your sales in the previous month. If you change your PayPal email address, please make sure that it is correct by the 1st of the month so that your commissions can be paid on time. 

What are the iwi Referral Program bonuses?

Once you achieve 7 sales, you’ll receive a $25 gift card code for iwilife.com.When you have made 11 sales, you’ll receive a $40 gift card code to iwilife.com--all of that, on top of your 10% commission!

How do I get started?

Click here: https://iwilife.com/pages/become-referral 

You’ll receive an email containing all of the information you’ll need to start earning commissions for sharing your passion for iwi.

How can I see my sales?

Once you sign up, you’ll receive a welcome email with a link to log into your account. Your dashboard will show your sales, payment status, and give you other important information. If you’ve lost your link, you can log in here: https://iwilife.refersion.com/affiliate/login

What if I make a sale and it doesn’t show up?

Sales take 1-2 business days to show up in your account. If 2 days have passed and you don’t see a sale, please confirm with your friend or family member that they used your link or referral code on iwilife.com If you need additional help, please reach out to info@iwilife.com.

What can I do to make more sales?

Great question! Here are some tips to boost your success:

• You’re already feeling the benefits of taking iwi products, so share your experience and results in an email to your contacts! Include your referral link or code and let them know that they’ll receive 20% off their first order when they use it on iwilife.com.

• Post on your Instagram, Facebook, Twitter, or TikTok about your favorite iwi products and recommendations. Post in your feed and in Stories to connect with all of your followers!

We love that you’re striving to grow your sales! Here are some guidelines about what not to do:

- Please don’t comment with your Referral code on any iwi social media posts or channels (i.e. Instagram, Twitter, Facebook, etc.). Do not add your Referral code or link to coupon sites. We do monitor these sites regularly, and any Referral codes will be deleted. This would result in your removal from the iwi Referral Program. Do not post your Referral code or link under ads from Google, Facebook, Instagram, etc. And as tempting as it may be, your referral code will NOT generate commission on your own personal orders. It would be nice, but the health benefits and loyalty points are your rewards!

retailers
Are you a retailer interested in carrying iwi?