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general

shopping
What is iwi life?

iwi life is an algae farming company pursuing the goal of meeting the nutritional needs of a growing human race. With the global population set to reach 10 billion people by 2050, our current methods of farming, fishing, supplementing, and snacking simply cannot meet the needs of a human family so large. We embrace radical new ideas about what farming looks like and where critical nutrients can grow. Our first step is  true omega-3 made by algae. We can’t wait to share our next ideas.

Where can I buy iwi life products?

iwi life products are sold nationwide at specialty stores like Whole Foods Market, Sprouts, Vitamin Shoppe, and independent health food stores, and you can also purchase them online through this website or on Amazon.com!

Which payment methods are accepted?

On this website, you can pay using credit cards (Visa, Mastercard, American-Express, Discover, Diners Club) or apps like Apple Pay, Google Pay, and PayPal.

How does Shop Pay work?

Shop Pay is a free service that allows pay in full or choose a flexible payment plan with Shop Pay. Learn more*

Choose Shop Pay at checkout to support carbon removal projects at no extra cost.

Find the full terms of use at https://shop.app/terms-of-service.

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).
Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

 

What is CashBack?

CashBack is a service where iwi life rewards shoppers with money for making purchases at iwilife.com.

After a qualifying purchase you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. You can redeem your CashBack as either a virtual Visa card or a merchant gift card.

Why is there a holding period to receive my CashBack?

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is a 30-day holding period.

shipping
What is the cost of shipping?

iwi life offers free shipping on any subscription or every order over $50

Do you ship outside the United States?

At this time, we ship to the U.S. only. If you live outside of North America, you may be able to purchase iwi on iHerb.com to receive shipping to your country. Visit www.iherb.com to check availability.

What if my package is damaged or missing?

We work hard to ensure the highest quality standards for each order. Sometimes even with our best efforts, the unexpected happens! If you receive an order which is damaged, or if your order does not arrive, please contact our Customer Success team here: https://iwilife.com/pages/contact-us or send us an email to info@iwilife.com 

How long will it take to receive my order?

Please allow 6-8 business days for delivery.

What shipping carriers do you use?

Your iwi order will be shipped via the U.S. Postal Service.

How can I track my order?

After your order is processed, you will receive an email confirmation which includes your tracking information. Also, you can track all your orders here.

Shipping Terms and Conditions

Please allow 6-8 business days for your delivery via the U.S.Postal Service. Keep in mind that any discrepancies in payment or billing/shipping information can result in delays, and that transit and delivery time may be extended due to inclement weather or general carrier delays/issues. As much as we’d love to, iwi cannot guarantee a delivery date--you can avoid running out by subscribing (link) to regular deliveries of your favorite iwi formulas!

returns
What is iwi life’s return policy?

We are so confident that you will love your results from iwi life algae Omega-3 products that we offer a Happiness Guarantee at iwilife.com: if at any point you feel unsatisfied, contact us for a full refund. Really!

What is iwi life's Happiness Guarantee?

If you're not satisfied with your iwilife.com purchase for any reason, we offer you a full refund up to six months from the date of purchase. Note that if you purchase your product from another retailer other than iwilife.com, you will need to contact that retailer for their refund policy. However, iwilife.com will offer you a replacement product of equivalent value for up to six months post purchase with valid proof of purchase. 

How do I make a return?
How will I receive my refund?

Reimbursement of funds will be allocated back to the original form of payment used for purchase (within 2-3 business days?).

Will my reward points be affected?

After your return is completed, any rewards points you used towards that purchase will be automatically refunded to your account.

Return Terms and Conditions

We offer you a full refund up to six months from the date of purchase at iwilife.com.

Refunds will be processed back to the original payment method. 

Large orders of +10 unopened products, can be refunded after the 60 days window at 50% of their original value

To start a return, fill this form.

account
I’m having trouble logging in.

Click here to access your account. We offer a login system that will allow you login without any password. If you are still having issues, please go to: https://iwilife.com/account/login?status=off

How can I reset my password?

You don't need a password to login in our store. Just click here and enter your email address. After few seconds, you will get a 4-digit code by email to access your account.

How do I update my shipping and/or billing information?

It’s easy! Just log in to your iwi life account.

Click “View Addresses” and then “Edit” to update your details.